1. ABOUT THIS POLICY
1.1 This Privacy Policy (Policy) applies to Amtrade International Pty Ltd ABN 49 006 409 936 (“Amtrade“, “we“, ”our” or “us“), and describes how Amtrade collects, handles and protects the privacy of your personal information.
1.2 We are committed to protecting your privacy and understand the importance of protecting your personal information. This Policy outlines the types of personal information that we usually collect, the purposes for which we collect it, to whom we disclose it, how we hold and keep it secure and your rights in relation to your personal information, including how to complain and how we deal with complaints.
1.3 We will handle your personal information in accordance with this Policy, legislation including the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).
2. WHAT IS PERSONAL INFORMATION?
2.1 In this Policy, personal information means any information or opinion about an identified individual or an individual who is reasonably identifiable, whether true or not. It does not include information that is de-identified.
2.2 Sensitive information is a subset of personal information that is generally afforded a higher level of protection by privacy laws. It includes your health information as well as information about your racial or ethnic origin, political opinions, membership of political, professional or trade associations or trade unions, religious beliefs, sexual orientation or practices and criminal record.
2.3 This Policy does not apply to the personal information of our employees.
3. TYPES OF PERSONAL INFORMATION WE COLLECT
3.1 The types of personal information we collect about you depends on the dealings you have with us, and may include:
(a) name, address, email address and phone number;
(b) the name of the organisation you work for and your professional title
(c) details regarding any access you may have to our premises, including the date and duration;
(d) correspondence and actions taken by you in connection with the use of our website (https://www.amtrade.com.au/) (Website);
(e) the internet protocol (IP) address of any device and type of browser you are using when accessing our Website;
(f) your geographical location and type of device that you are using when accessing our Website; and
(g) records of our communications with you, including any complaints, requests or queries.
3.2 If you are applying for a job with us, we may also collect your:
(a) employment history and qualifications;
(b) academic records;
(c) citizenship status;
(d) references;
(e) personal alternative contact details; and
(f) criminal record.
4. DEALING WITH US ANONYMOUSLY OR USING A PSEUDONYM
4.1 Where possible and lawful, you may interact with us anonymously or using a pseudonym. For example, if you contact us with a general question we will not record your name unless we need it to adequately handle your question.
4.2 However, for many of our functions and activities we usually need your name, contact information and other details to enable us to provide our products or services to you.
5. WAYS WE COLLECT YOUR PERSONAL INFORMATION
We may collect personal information from or about you in different ways, including:
(a) from you directly when you interact with us, including from our discussions with you, when you complete a form or lodge a complaint, when you apply for a job or volunteer position with us, your emails or phone calls, and your interaction with our Website or any of our social media accounts;
(b) through third parties with whom we interact in order to provide our services, including data analytics service providers and government agencies; and
(c) publicly available sources, including social media sites and internet browser searches.
6. COLLECTION OF INFORMATION VIA OUR WEBSITE
6.1 When you visit our Website, we may also use ‘cookies’ or other similar tracking technologies that help us track your Website usage and remember your preferences. Cookies are small files that store information on your computer, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our Website may not work as intended for you if you do so.
6.2 Whilst we do not use browsing information to identify you personally, we may record certain information about your use of our Website, such as which pages you visit, the time and date of your visit, search engine referrals and the IP address assigned to your computer.
6.3 We also use Google Analytics to collect information about how users interact with our Website which uses cookies to collect information in an anonymous form, including the number of visitors to the site, from where visitors have come to the site, and the pages they have visited.
6.4 We have enabled Google Analytics features on our Website to allow us to review information about users of the Website, including identifiers such as users’ behaviour, locations and characteristics. We may use this information to enable us to make decisions about what information to include on our Website and how to present it.
6.5 You may opt-out of tracking from Google Analytics features enabled on our Website by selecting the appropriate settings on your browser or by installing the Google Analytics Opt-out Browser Add-on.
7. PURPOSES FOR WHICH WE COLLECT, USE AND DISCLOSE PERSONAL INFORMATION
We collect your personal information for the following purposes:
(a) to provide our products and services;
(b) to send communications requested by customers;
(c) to answer enquiries and provide information;
(d) to manage and conduct our business;
(e) to offer or promote our products and services;
(f) to obtain feedback;
(g) to help us manage, develop and enhance our products and services, including our Website;
(h) for quality control, planning, customer relationship management and research purposes;
(i) to update our records and keep current customer details;
(j) to process and respond to any complaints made;
(k) to consider your suitability for employment; and
(l) to comply with our legal obligations, resolve any disputes and enforce our agreements and rights with third parties.
8. DISCLOSING YOUR PERSONAL INFORMATION
8.1 In the course of providing our products and services to you, we may disclose your personal information with the following:
(a) our related companies;
(b) third parties in order to provide our services, for example contractors and third party service providers;
(c) organisations we contract to provide services on our behalf;
(d) anyone to whom part or all of our assets or businesses are transferred or sold;
(e) our professional advisers, including lawyers, accountants and auditors; and
(f) government agencies, regulatory bodies and law enforcement agencies, or other similar entities.
8.2 If we disclose your personal information to any recipient located outside of Australia, we will take reasonable steps to ensure that the recipient also treats that information in accordance with the Privacy Act.
9. DIRECT MARKETING
We may use your personal information to identify a product or service that you may be interested in or to contact you about an enquiry you have made. We may, with your consent, use the personal information we have collected about you to contact you from time to time whether by electronic direct mail, text message, email, phone or SMS to tell you about new products or services and special offers that we believe may be of interest to you. We will always give you the opportunity to opt out of receiving any future direct marketing communications.
10. SECURITY AND STORAGE
10.1 We store your personal information in hard copy and electronically. Hard copy and electronic information may be stored by a third party storage provider. We take all reasonable and appropriate steps (including organisational and technological measures) to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure.
10.2 We only keep your personal information for as long as it is required for the purpose for which it was collected or as otherwise required by applicable laws. If we no longer need to hold your personal information for any reason or we are no longer required by law to keep it, we will take reasonable steps to de-identify or destroy that information. These steps may vary depending on the nature of the information, the way it was collected and how it was stored.
11. ACCESS TO AND CORRECTION OF YOUR INFORMATION
11.1 We will endeavour to ensure that the personal information collected from you is up to date, accurate and complete.
11.2 You may request access to, or correction of, the personal information we hold about you at any time by contacting our ’Privacy Officer’ via the contact details below. We will need to verify your identity before responding to your request. Subject to any applicable exceptions or requirements, we will provide you with access to the personal information you request within a reasonable time and usually within 28 days. If we decide to refuse your request, we will tell you why in writing and how to complain.
12. COMPLAINTS
12.1 If you have any concerns about the way we have handled your personal information, you can make a complaint in writing addressed to the ‘Privacy Officer’ using the contact details below. We will respond to you within a reasonable period of time to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint.
12.2 If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) via the OAIC website, www.oaic.gov.au or by calling 1300 363 992.
13. OTHER ORGANISATIONS’ WEBSITES
The Website and our email communications may contain links to other websites. We do not control these websites or any of their content and if you visit these websites, they will be governed by their own terms of use (including privacy policies).
14. CHANGES TO THIS POLICY
We may amend this Policy, in whole or part, in our sole discretion at any time.
15. CONTACT US
If you have a question or comment regarding this Policy or if you wish to request access to your personal information, correct or update your details or raise any privacy concerns you may have, please contact our Managing Director via the following details:
Amtrade International Pty Ltd
Privacy Officer: Jonathan (Jon) Adler
Address: Level 8, 580 St Kilda Road, Melbourne VIC 3004
Phone: +61 (0) 408 051 531, +61 (0) 3 9229 9229
Note: omit (0) if dialling from outside Australia.
Email: Use our webform to Contact Us
Dated: September 2021